@Remote, Ricoh's Smart Metering, can be set up to provide a range of automated print fleet management services. @Remote can report on how much and how often your print devices are being used - collecting meter readings automatically to achieve accurate and efficient billing.

eService, available anytime via the Ricoh eService Portal (ricoh.co.uk/eservice), offers a convenient online self-service option for customers to quickly submit meter readings, order toner and request support. Utilising eService to help manage any non-@Remote compatible or non-networked print devices, as well as supplement any automated services provided via @Remote.

For print fleets including @Remote compatible print devices, use eService

• In conjunction with automated meter readings from @Remote
• To log service calls, as well as submit toner orders online at any time

With @Remote and eService - customers and Ricoh alike - are able to reduce administrative effort and cost associated with manually collecting and processing meter readings, ordering toner and requesting service support over the phone. The combined offering is also aligned to the environmental interests we share with customers.